Shipping policy

Where we ship: United States only for now.

Cost: free on every order.

When it ships: most orders leave within 1–2 business days.

When it arrives: most orders arrive in about 6–12 business days. Your order confirmation shows the expected window, and every order is tracked.

Customs: orders ship with duties already handled; you never pay extra at the door.

Orders with several items may arrive in separate packages, because pieces ship from different partner warehouses. Shipping is still free.

Tracking: you get an email with a tracking number as soon as each package ships.

Lost or late: if your order hasn't arrived 20 business days after it shipped, email us at hello@jewelsbyzero.com and we'll resend it or refund you.

Wrong address: check your address at checkout. If a package comes back because the address was wrong, we can reship it once you pay the new shipping cost.