Returns and refunds

30 days to return. If you don't love it, send it back within 30 days of delivery, unworn and in its original packaging, for a full refund of the item price.

How: email hello@jewelsbyzero.com with your order number. We reply within 1 business day with how to return it.

Return shipping: paid by you, unless the item arrived damaged or wrong.

Cancelling: orders can't be changed or cancelled once they've been placed, because we start making arrangements right away. You can still return the piece once it arrives.

Damaged or wrong item: email us a photo within 7 days of delivery. We send a replacement or a full refund, and you don't need to send it back.

Refund timing: once the return arrives and is checked we refund to your original payment method within 5 business days. Your bank may take a few more days to show it.

Can't be returned: pieces that have been resized (links removed are fine if you return them too), worn, or damaged after delivery.

Exchanges: return the piece for a refund and place a new order. It's the fastest way.